Your orders will be delivered to you in our signature boxes.
If you choose a gift-wrap option during check out, please include a message to be written on the card and included with the order. Gift orders will be shipped in our signature boxes with your messages included.
We also provide Cash on Delivery (COD) service, for orders delivered in India. COD orders must be less than Rs. 10,000 in order value.
All orders will be processed and dispatched after payment is confirmed. We may verify first time orders by e-mail, phone call or message before we process the order. We shall strive to dispatch your orders within 48 hours of it being placed. Standard delivery should take 7-10 working days for your order to arrive.
The dispatch and delivery times will be different for customised orders, as will be stated on the particular product page and may take up to 15 days from the date of order for dispatch and delivery. We shall keep you updated on the status of your customised order.
Please note that delivery timelines will vary on the delivery address. If you do not receive your package within 7 working days of our dispatch, please send us an e-mail to firstname.lastname@example.org mentioning your order number.
Damages, if any
If you receive a parcel in a damaged condition or find that your parcel has been tampered with upon receipt, then please refuse to accept it. You can call our customer care or mail us at email@example.com mentioning your order reference number. We shall do our best to ensure that a replacement parcel is delivered to you at the earliest.